Refund policy
Return & Refund Policy
Palmetto Print Works creates made-to-order, personalized, and original physical and digital products. Because many of our products are produced specifically for each customer, return eligibility varies by product type.
Personalized and Made-to-Order Products
Personalized, customized, or made-to-order products are not eligible for return, exchange, or refund for change of mind, incorrect customer selections, or errors in customer-provided personalization.
Please carefully review names, spelling, size, shape, font, color, and other customization selections before submitting your order.
If Palmetto Print Works makes an error in producing your order, or if your item arrives damaged or defective, please contact us at contact@palmettoprintworks.com with your order number and clear photographs of the issue. We will review the claim and, when appropriate, provide a replacement or refund.
Non-Custom Physical Products
Non-custom physical products are not eligible for return, exchange, or refund for change of mind, buyer’s remorse, incorrect customer selections, or other non-defective reasons.
If a non-custom physical product arrives damaged, defective, or incorrect due to an error by Palmetto Print Works, please contact us at contact@palmettoprintworks.com with your order number and clear photographs of the issue.
We will review the claim and, when appropriate, provide a replacement or refund.
Digital Products
Digital downloads are generally non-refundable once the digital files have been delivered or made available for download.
If you experience a technical problem with a file, receive the wrong file, or are unable to access your purchase, contact us at contact@palmettoprintworks.com and we will work with you to resolve the issue.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us within 7 calendar days of delivery at contact@palmettoprintworks.com with your order number and clear photographs of the item and packaging so we can evaluate the issue.
If the issue results from an error by Palmetto Print Works, a manufacturing defect, or shipping damage, we will review the claim and, when appropriate, provide a replacement or refund.
Cancellations
Orders may be canceled for a full refund before production begins.
Once production of a personalized or made-to-order physical item has started, cancellation may no longer be possible.
Digital products cannot be canceled once the files have been delivered or made available for download.
Refunds
Approved refunds are issued to the original payment method within 5 business days after approval. After Palmetto Print Works issues the refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.
Original shipping charges are generally non-refundable unless the refund results from an error by Palmetto Print Works or a confirmed damaged, defective, or incorrect order.
Exchanges
Palmetto Print Works does not offer exchanges.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine the appropriate replacement or refund.
Contact
Questions regarding returns, refunds, cancellations, or damaged orders can be sent to:
Palmetto Print Works
Email: contact@palmettoprintworks.com
Phone: (843) 564-2502