Shipping policy
Shipping Policy
Palmetto Print Works ships physical products within the United States. Digital products are delivered electronically and are not shipped.
Processing Times
Many Palmetto Print Works products are made to order. Processing time may vary depending on the product, personalization, order volume, and production schedule.
Processing time is separate from shipping transit time. An order must first be produced and prepared before it is transferred to the shipping carrier.
Estimated processing times shown on product pages or at checkout are estimates and may change during periods of high demand.
Shipping Methods and Rates
Available shipping methods and rates are displayed at checkout.
Current shipping options may include:
- Standard Shipping
- Express Shipping
- Free Standard Shipping on qualifying orders
Shipping rates, delivery estimates, and eligibility may change from time to time.
Delivery Estimates
Delivery estimates begin after the order has completed production and has been transferred to the shipping carrier.
Any delivery timeframe shown for Standard or Express Shipping refers to estimated carrier transit time unless otherwise stated. It does not include the time required to manufacture or prepare a made-to-order product.
Carrier delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, address issues, service disruptions, or other circumstances outside the reasonable control of Palmetto Print Works.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error before your order ships, contact us as soon as possible at contact@palmettoprintworks.com.
Once an order has shipped, we may not be able to change or redirect the delivery address.
Tracking
When tracking is available, tracking information will be provided after the order has shipped.
Please allow time for the carrier to scan and activate tracking information. Tracking may not update immediately after a shipping label is created.
Lost, Delayed, or Missing Packages
If tracking shows unusual delays or a package appears to be missing, contact us at contact@palmettoprintworks.com and we will help review the shipment status.
Palmetto Print Works cannot guarantee carrier delivery times and is not responsible for delays caused by the shipping carrier, severe weather, incorrect customer-provided addresses, service disruptions, or other circumstances outside our reasonable control.
If a shipment is confirmed lost in transit, we will review the order and, when appropriate, provide a replacement or refund.
Damaged Shipments
If an item arrives damaged, please contact us as soon as reasonably possible at contact@palmettoprintworks.com with your order number and clear photographs of the item and packaging.
We will review the claim and, when appropriate, provide a replacement or refund.
Returned or Undeliverable Packages
Packages returned because of an incorrect or incomplete customer-provided address, refusal, failed delivery, or another customer-related delivery issue may require additional shipping charges before the order can be resent.
If a package is returned due to an error by Palmetto Print Works, we will work with you to correct the issue at no additional shipping cost.
Digital Products
Digital downloads are delivered electronically. No physical product or shipping charge applies unless a listing specifically states otherwise.
Contact
Questions about shipping or delivery can be sent to:
Palmetto Print Works
contact@palmettoprintworks.com